- yes they are.
- What is your cancellation policy?
Cancellation Policy must be made in writing, by emaling or via Telephone:
Do i Need to Print my Booking Voucher?
We Suggest to print and bring with you because its contains , Emergency number and Meeting point directions and all the informations about your tour.
What Languages are your tours in?
.English and not multi-Language Tours. This means that you will get your personal guide.
How will i recognize my Tour Guide?
Your Guide will be waiting for you at the Established Meeting Place Holding up a sign with the Name of Our Company/ Your Name on It.
What if I am Running Late to my tour ?
We ask to our Guests to arrive at the meeting point at least 20 minutes before the Scheduled Time of their tour. If you have problems to reach your meeting point or you are Delayed along the way, Please contact the Emergency Number:
Do you Accept last-minute bookings?
Yes. According to our Availability. We accept bookings over the phone or via email.
Should I typ My Guide?
Tip is never included but Always very welcome.
What Payment Methods do you Accept?
When you Decide to Book , we will send you all the informations that you need to Pay.
What Time the tours Start?
We have tours from 9 am up to 5.30 pm from April to November and from 9 am to 2.30 pm from December to March.
What kind of Vehicle do you use?
We only Use all Brand New Mercedes VAN AND SEDAN with English Speaking Drivers.
-You can still have the service you ask for provided thanks to our team of 10 Guides-
-Make sure your antispam program doesn’t trash my reply automatically, thanks!
I can arrange all kinds of services even for a big party - contact me for suggestions.
Unfortunately we are unable to accommodate wheelchairs on most of our group tours for a variety reasons.In most cases we can serve wheelchair users on our private tours, to allow the guide to adapt the route to their particular requirements.
YES YOU CAN. BUT KEEP ON MIND THAT THE STREETS IN POMPEII ARE BUMBY.
We ask that all customers bring photo ID with their date of birth listed plus your confirmation email. For all tours involving walking, we would recommend that you wear comfortable shoes.
If you’re visiting in warm weather (May – Sep) we recommend that you bring sunscreen, a bottle of water During the Winter months we would recommend that you bring a coat and possibly a rain jacket and/or umbrella.